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You can add your electric car in the Northe app. Go to “Vehicles'' and then either enter your registration number or manually choose the model and brand of your car. Please be aware that you can only add pure electric vehicles in the Northe app (i.e., not hybrid cars). Also, certain models may not be available. If you wish a certain car model to be added in the Northe app, please give us a note and we'll do our best to get it in the app.

If you have any additional concerns regarding adding your electric vehicles to the Northe app, do not hesitate to contact customer support by pressing the button below.

At Northe we offer several solutions for both companies and organizations – regardless of how complex your fleet is.
 
Get in touch, tell us your story, and we will help you with a solution that suits your demands.

Problems when initiating a charging session can depend on a variety of factors. In our FAQ we have listed several of the most common problems under “Charging.”

If you are still experiencing problems with your charging, please contact customer support by simply submitting a message in the section below.

In the FAQ you will find answers on how to order, add, and use a charging card.
 
If you have lost your charging card, please remove the charging card from your account before contacting customer support.

If you have any other concerns regarding your charging card, do not hesitate to contact customer support by pressing the button below.

We will be sad to see you go, and we hope that you will come back to Northe in the future.

To proceed with deleting your account, please contact customer support by pressing the button below.

You can access your invoices under “Charging history” in the Northe app. Invoices are generally generated within a few minutes after you have completed a charging session.

It may take up to 12 hours to process your invoice before you can find it in the Northe app. If you still cannot see your invoice in the app, please contact customer support by pressing the button below.

As a LeasePlan customer, your account and password have been created by LeasePlan. However, it is only possible to access your LeasePlan account by logging in by LeasePlan email (i.e., you cannot use Bank-ID, Google, or Apple).
 
Please follow the steps in the LeasePlan “Get started” email. If you are still having trouble resetting your password, please contact customer support by pressing the button below.

You can easily reset your password by pressing “Forgotten password” in the Northe app. Please refer to the instructions in the FAQ.

If you are still experiencing any issues when attempting to reset your password, please contact customer support by pressing the button below.

To add your credit card to the Northe app, please follow these steps:

1. Is your credit card open for online and international purchases?
2. Did you receive your verification code from your bank by email or SMS?
3. Have you checked if your bank has updated its verification process?

If you answered “Yes” on all the questions and still experience issues, please get in touch with customer support by pressing the button below.

You can see the price in the app for every available charging station. However, due to technical errors, prices may sometimes become temporarily unavailable.

Contact the Charge Point Operator for urgent matters. Should this problem persist for more than 24 hours, please contact customer support by pressing the button below.

Voucher codes may be case-sensitive. Please ensure that you write the code exactly as displayed on the voucher.
 
Generally, vouchers have a specified expiration date, after this date, the voucher cannot be added or used in the Northe app.
 
If you are still experiencing issues when attempting to add a valid voucher, please contact customer support by pressing the button below.

If you have any questions or concerns, please do not hesitate to contact us!